Customer Service Technician

We are a fast-growing international high-tech company offering high-performance non-destructive testing solutions for the inspection of critical components. On a day-to-day basis, we develop, produce and market non-destructive testing devices: sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments have applications in a variety of industries, including oil & gas, aerospace and nuclear.
Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Customer Service Technician to join our team.
Your daily life:
As a key member of the team, you will be responsible for the calibration and maintenance of our instrumentation equipment in our laboratory and at customer sites. This position involves regular local and international travel. Therefore, you are expected to have a professional level of French and English, enabling you to communicate effectively both orally and in writing with all those involved (inside and outside the company).
In this role, you will:

• Carry out calibration and preventive maintenance on electronic equipment to ensure smooth operation;
• Carry out troubleshooting, repairs, and final quality control;
• Be able to analyze electrical diagrams and identify faulty components, and possibly find technical workarounds in conjunction with our R&D department;
• For certain customers, perform calibrations and/or repairs on site;
• Ensure traceability of each intervention through clear and precise documentation;
• Interact with customers to understand their needs and provide them with appropriate solutions during on-site interventions;
• Ensure customer satisfaction by providing superior service;
• Maintain production and quality standards in line with corporate norms;
• Communicate irregularities in calibration procedures;
• Use precision tools and measuring devices to perform activities;
• All other technical tasks related to Customer Service

• Degree in electronics or measurement and instrumentation;
• Minimum two years' experience in after-sales service on electronic products;
• Open-minded and willing to travel, including abroad when necessary;
• Ability to operate in an environment characterized by high standards of customer satisfaction;
• Excellent communication skills, both oral and written, in French and English;
• Ability to solve technical problems effectively, while being able to explain complex concepts in a clear and straightforward manner;
• Rigor, autonomy, versatility.

• Five paid holidays (in addition to statutory holidays) when the business closes for the holidays;
• Flexible Benefits Plan (Life Insurance, Disability Insurance, Prescription Drugs, Health Care, Dental Care, RRSP matching.