Solution Architect

Role: Solutions Architect

Location: Hartford, CT

Duration: Long Term

Project Description

Innovee' s public sector client is seeking a Solutions Architect to develop a comprehensive statewide analysis of the site-based telecommunication systems for all client locations including courthouses, division offices, and a centralized call center, to make recommendations for improvements and efficiencies, and to serve as an independent expert/resource to assist the Branch in making telecommunications-related decisions.

Scope of Services

The ideal candidate will be able to contribute immediately to the following areas:

• Structure and complete a comprehensive analysis of current telecommunications in use within the Branch environment
• Provide market expertise and insight into call center technologies appropriate for use within the current Branch environment
• Assist MMU in the formulation of tactical and strategic plans related to Branch telecommunications systems
• Assist with effective troubleshooting and problem resolution as needed

Minimum Qualifications

In addition to the standard skills and experience for the job class, the ideal candidate should

possess the following qualifications:

General Experience:

• Minimum 3 - 5 years of experience in telecommunications inclusive of systems design, Operations Systems Support (OSS), and systems management
• Strong knowledge of IT infrastructure engineering principles, including network analysis,

circuit design, and responsibilities

• Proven history of providing expert advice on industry trends, emerging technologies, and

best practices in OSS and networking

• Experience analyzing business processes, data, and requirements to identify opportunities

for optimization and automation

• Experience in project planning with cross-functional teams to help design, develop, and

deploy reliable voice communication solutions that meet the Branch's business needs

• Experience working with state agencies or other large governmental organization

preferred

Technical Competencies:

• Experience with analog voice communication, infrastructure, including PBX, PRI, channel banks, TDM circuits and related technologies
• Experience with digital voice communication infrastructure, including VoIP, SIP, LTE and related technologies
• Familiarity with MPLS, Ethernet and IP wide-area network routing and switching with focus around wide-area network technologies like DMVPN, SD-WAN, and related technologies
• Knowledge and expertise working with Avaya Cloud Office, Voice New England, and other Call Center Systems
• Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems