MS Dynamics CRM Solutions Architect

 Client is looking for a MS Dynamics CRM Solutions Architect with Call Center Customer Service Field Service experience to work with growing local and remote development teams, working on application development and supporting of Dynamics CRM services as part of interesting and challenging implementations. As well as the development and support of CRM Solutions, it will be the responsibility of Solutions Architect to lead a team of local developers on occasion and resolve issues on projects, where required, feedback issues to remote internal stakeholders of the project for further review.
 
As a MSD CRM Solutions Architect Call Center Customer Service Field Service , you will:

• The Microsoft Dynamics 365 CE CRM Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project.
• The Dynamics 365 CE Solution architect will be comfortable in all aspects of delivery.
• Capable of switching between leading customer facing functional workshops and a group of functional consultants and business analysts, managing development teams, either customer based or Power Objects centric onshore and off shore teams,
• Working with project and program managers to effectively report on progress and risks and issues to liaising with both internal and customer senior stakeholders adjusting the approach and language as required for each interaction.
• The candidate must be extremely detail oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast paced environment.

Requirements:

• 10 years of experience in business and technical strategies and solutions for IT industry and software development experience
• Responsible for consulting on Dynamics CRM engagements including design, implementation, upgrade, and or extension of existing applications.
• Should be well versed with Microsoft Technologies and have strong exposure to Great Plains and MS Dynamics components
• Responsible for the overall architecture definition and hands on experience with Object oriented analysis design and development primarily using Microsoft technologies for Windows and Web applications
• Developing Solution of Dynamics CRM, conceptual and functional designs and work with other key architecture roles to ensure the technology is being applied to meet the business objectives Applications Architect, Data Architect, etc.
• Participate in Work Product Reviews as referenced in the Project Quality Plan
• Working with the Client and project teams to define functional requirements and document solution design.
• Specify and convey requirements for custom code, integrations, and custom reports to development team and test completed solutions.
• Hands on with Microsoft Dynamics CRM application configuration and integration.
• Having strong domain understanding and experience in implementing Dynamics solutions in the Manufacture industries will be an added advantage.
• Excellent business communication skills, written and oral.

Key Skills:

• Experience in Call Center, Customer Service, and  Field Service modules
• MSDCRM Configuration 2011, 2013, 2015, 2016, Dynamics 365
• Expertise with MSD CRM development and its integrations add ons
• Knowledge of CRM application capabilities
• .NET Development VB.Net, C , ASP. Net, ADO.NET
• Web Services, WCF, WWF, C, C , VB6.0, XML, XSLT, JavaScript, HTML5, CSS3, AJAX, JSON, Jquery
• Portal Development
• BizTalk
• SSIS
• Visual Studio or Team Foundation Server