Social Media Specialist

The Social Media Specialist is a member of the Merlin Entertainments North America Social Media team, supporting LEGOLAND® Florida Resort. They are responsible for working on content creation, influencer relations, community moderation, monitoring the brand’s online reputation and measuring and reporting on high-priority channels. The candidate will be a highly motivated, detail-oriented individual with experience and a passion for delivering creative organic and paid Social Media programming – with a fresh eye on trends, emerging platforms and technology.

The ideal candidate should be an expert user of:

• Instagram
• YouTube
• Facebook
• Twitter
• Other additional channels as assigned

Please submit a professional portfolio or samples of work with your application.

The ideal candidate must be savvy in creating video and photo content and working with influencers and content creators. The individual will communicate the company’s brand and tone in a positive, authentic way to attract current and new followers while increasing engagement through all social channel.

Responsibilities include but are not limited to:

• Manage the Social Media presence by channel, partnering with the Social & Digital Content Strategy Manger for alignment with North American strategy & editorial calendars.
• Execute regular in-Resort content shoots to support both evergreen and special event-based content strategies.
• Develop Social Media content, creating and/or working with internal design team on execution of creative editing.
• Stay researched and well-versed in Social Media trends; pivot quickly to capitalize on trend-jacking opportunities.
• Write strong creative briefs for paid and organic Social Media content fulfilled through internal and/or external digital design teams.
• Partner with the Social & Digital Content Strategy Manager to execute on monthly editorial/content calendars and publishing schedule for all social channels.
• Own the User Generated Content (UGC) curation for LEGOLAND® Florida Resort.
• Utilize Dash Hudson for content scheduling, community moderation, tagging, sentiment tracking, reporting, etc.
• Increase brand awareness and manage online reputation by actively engaging in owned and earned spaces where appropriate.
• Safeguard brand reputation through daily community management and monitoring of comments and messages. Coordinate escalation of guest concerns and brand crises.
• Work with public relations team and Head of Social & Digital Content on crafting social response to crisis situations or other critical issues.
• Assist in the execution of paid Social Media campaigns to increase awareness/actions and leverage paid strategies to convert social interactions into ticket sales/web traffic.
• Produce and report weekly/monthly analytics for all high priority channels, including channel/ content/campaign performance, industry trends/updates, and key learnings.
• Coordinate with the Influencer Manager to support national Influencer campaigns; own influencer relationships on-location and support execution FAM events.
• Utilize Julius to vet influencer requests, and manage the influencer visit process for LEGOLAND® Florida Resort.
• Collaborate with other departments to support promotions, partnership initiatives, etc.
• Other duties as assigned.

• Social Media Expertise: Ability to create and leverage Social Media content and campaigns designed to reach Social Media KPI’s and accomplish wider team’s goals.
• Content Creation: Create visually appealing static and video content unique/native to each platform.
• Influencer Relationship Management: experience with outreach and working with content creators/management/agencies to negotiate and manage brand partnerships/collaborations.
• Graphic Design and Video Editing: Intermediate level Photoshop, Adobe Premiere Pro knowledge, or other photo/video manipulation software.
• Copywriting Skills: Convey ideas in a clear and creative voice that accurately reflects brand voice.
• Customer Service: Know how to best communicate with your audience and knowledgeable of industry best practices for communicating and managing online communities.
• Reporting: Utilize Social Media tools to analyze performance and build quantitative and qualitative reports.

Background and Experience:

• Must have at least 2+ years of progressive experience in Social Media marketing within an agency or marketing department, preferably in a closely related industry.
• Must have an eye for design and a passion for results-driven Social Media content.
• Must be self-motivated and goal-oriented, with exceptional strategic planning and multi-tasking skills.
Must be a collaborative team player who enjoys working in a fast-paced environment.

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities