Social Media Specialist

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

The Social Media Specialist is the Marketing Team's closest connection to our most important priority: our patients. The position is a critical member of the patient marketing team responsible for our flagship G7 CGM System. Together we educate, inspire, and facilitate people with diabetes discovering and adopting Dexcom CGM as the cornerstone of their diabetes management. We also take great pride in supporting and celebrating the large and small victories of our 1MM+ patients, helping to foster a supportive community for all people with diabetes.

Where you come in:

• You will be the day-to-day manager of all Social Media patient communications, caring for inbound patient needs, celebrating patient successes, and escalating issues to the appropriate other teams.

• You will lead all patient communications on Facebook, Instagram, YouTube, TikTok, and will help evaluate future Social Media channels.

• You will proactively give Dexcom a motivational and empathic voice across Social Media channels, helping to expand our audience and reach.

• You will work with the content creation team to influence the Social Media content so that it will resonate with our patients.

• You will serve as the voice of the patient within the brand marketing team, assuring that the team is attuned to the ever changing likes, dislikes, needs, wants, and conversation of our patients on our Social Media channels.

• You will work closely with our customer service and technical support teams to provide a seamless patient experience and facilitate patient learnings across departments.

What makes you successful:

• You are energized by directly communicating with and helping our patients.

• You have experience with and a strong grasp of the nuances of each Social Media platform: what makes brands effective, what resonates with the audience, and the unique communication styles of each platform.

• You are never done learning: Social Media platforms, the digital landscapes, and social trends are constant evolving and you are at the forefront of these shifts.

• You can recognize patterns underlying motivations from patient interactions and translate them into actionable solutions that scale across our channels.

• You are persistent in looking for new and better ways to serve our patients, both in the efficiency of serving them and with increasing empathy.

Must haves:

• Expert knowledge of Facebook, Instagram, YouTube, and TikTok.

• Proven interpersonal written communication skills.

• Ability to communicate with empathy to our patients.

• Interest in and understanding of marketing strategy.

Nice to haves:

• Healthcare industry experience.

• Bachelor's degree in Marketing, Business, Advertising, Communications, or related field.

• Spanish speaking ability.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor's Degree and a minimum of 2-5 years of related experience.

Remote Workplace : Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

View the OFCCP's Pay Transparency Non Discrimination Provision at this link .

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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