MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
- Receive and review new PAP orders from healthcare providers or patients.
- Enter patients’ information and PAP orders into the system.
- Work in e-prescribing systems to receive orders and process orders.
- Pull documentation from physician based epic systems.
- Verify the completeness and accuracy of order information, including prescription details, documentation, and insurance coverage.
- Ensure compliance with regulatory requirements and company policies during the order processing.
- Proficient knowledge of payor qualification and documentation requirements and guidelines.
- Maintain comprehensive and accurate records of PAP equipment orders, insurance information, and patient details.
- Obtain proper documentation for billing, reimbursement, and compliance purposes.
- Follow up on task progress, ensuring timely completion and adherence to established deadlines.
- Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken.
- Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
- Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.
- Collaborate with other departments to assist in processing orders.
- Responsible for meeting metric standards set by Sleep Intake Manager to ensure success.
- Proper etiquette and professionalism are required.
- Perform other duties as assigned.
- Minimum of 1-2 years’ experience as an administrative assistant or equivalent.
- Knowledge of PAP equipment, respiratory equipment and basic DME industry is helpful.
- Perform office/clerical motor skills and extensive computer and telephone usage.
- Excellent communication and customer service skills for both internal and external customers.
- Detail oriented with excellent interpersonal and organization skills (team player).
- Demonstrates the ability to multi-task.
- Starting Rate of pay is no less than $17.25/hour