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SalaryDescription: Join our team as a Part TimeLegal Intake Specialist and be an integral part of our organization, dedicated to making positive impact on the lives of clients facing life-changing side effects and complications from unsafe drugs and medical devices. As a Legal Intake Specialist, you play a crucial role in helping individuals navigate these challenging situations.
Intake Specialists take and answer calls from new or prospective clients and are often the first point of contact for our clients. You will be tasked with asking a series of questions to compile data and then use it to determine the best next course of action for that client.
Responsibilities:
- Conduct Legal Intakes by answering calls and emails from prospective clients and providing compassionate support to clients.
- Obtain pertinent information from new clients, approaching each interaction with empathy and professionalism.
- Ensure all legal forms are properly signed and filed, contributing to the representation process that aims to bring justice to those affected.
- Communicate constructively with team members to enhance issue resolution, fostering a collaborative environment dedicated to client advocacy.
- This position does NOT involve cold calls
Required Knowledge, Skills, and Abilities:
- Demonstrates excellent customer service skills and the ability to calm and reassure clients.
- Proficiency with standard office equipment and computer programs, including Microsoft Word, Excel, PowerPoint, Outlook.
- Ability to communicate effectively, listen closely, and convey points clearly.
- Bilingual capabilities are a plus.
- Prior customer service experience and phone communication skills are a plus
Education and Experience:
Minimum High School Diploma or GED. Bachelor’s degree or experience working in an intake or call center setting is a plus.
Work Environment:
A collaborative and supportive workspace with a casual dress code. Our positive and inclusive culture values diversity, and regular fun activities, like potlucks and holiday events, to keep the atmosphere vibrant. We are committed to a work-life balance to ensure you thrive both professionally and personally. Join our climate-controlled call center, where your contribution is integral to our shared mission.
Benefits:
- Relaxed Dress Code
- PTO
- Part Time Schedule
Job Type: Part-Time
Pay: $14.00 - $17.00 per hour
Schedule: Monday to Friday – 2 PM to 7 PM
Work Location: In person position
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: 25 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
