Patient Intake Specialist

DeliverIt Pharmacy is an independent provider of home and clinical infusion services that position patients at the center of our distinctive and tailored approach to care.

DeliverIt Pharmacy is searching for candidates for the position of Intake Operations Manager for our offices and infusion suites in Sugar Land.

Thank you in advance for looking at the list of responsibilities and qualifications.

We look forward to reviewing your resume!

Benefits:

• Competitive pay and bonuses based on performance.
• Competitive benefits.
• Positive environment.
• Opportunities to learn and grow within the Infusion & Specialty field.

Essential Roles and Responsibilities:

• Conduct initial intakes to ensure eligibility of potential patients.
• Obtain medical histories and personal information of new patients.
• Update medical records of existing patients.
• Review documents for accuracy and completeness.
• Prepare new patient paperwork.
• Assist with billing as needed.
• Conduct medical benefits verification as directed.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes and best practices.
• Purchase materials, plan inventory and oversee warehouse efficiency.
• Help the organization’s processes remain legally compliant.
• Formulate strategic and operational objectives.
• Examine financial data and use them to improve profitability.
• Manage budgets and forecasts.
• Perform quality controls and monitor production KPIs.
• Recruit, train and supervise staff.
• Find ways to increase quality of customer service.

Qualifications:

• Experience with medical benefits verification.
• Experience with deductibles, max out of pockets, and coinsurance.
• Basic math skills are necessary.
• Experience with prior authorization is preferred, though not required.
• Experience with Pharmacy Benefits Management (PBM) claims is preferred.
• Pharmacy technician experience is preferred.
• Proven work experience as Operations Manager or similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience budgeting and forecasting.
• Familiarity with the pharmacy business and financial principles.
• Excellent communication skills.
• Leadership ability.
• Outstanding organizational skills.
• Degree in Business, Operations Management or related field is preferred.

Proficiency in any of the following languages is encouraged, but not required:

Spanish

Arabic

French

Vietnamese

Hindi

Gujarati

Urdu

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical benefits verification: 5 years (Preferred)
• Insurance deductibles: 5 years (Preferred)
• Max out of pockets: 5 years (Preferred)
• Coinsurance: 5 years (Preferred)
• Pharmacy Benefits Management claims: 5 years (Preferred)
• Intake operations manager: 5 years (Preferred)

Ability to Commute:

• Sugar Land, TX 77478 (Preferred)

Ability to Relocate:

• Sugar Land, TX 77478: Relocate before starting work (Required)

Work Location: In person