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Form of workJob Description
Description
SAIC is looking for an experienced ServiceNow Developer with specialized focus on Portal, Orchestration and Virtual Agent, to join our team supporting the Department of Transportation (DOT).
Roles and Responsibilities:
- Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).
- Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
- Plan and implement all DOT ServiceNow Portals and Portal changes.
- Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.
- Design, develop, configure, and customize ServiceNow applications and services.
- Deliver new functionality across applications.
- Manage and perform SMS development activities, supporting the entire development lifecycle.
- Apply SDLC and DevOps principles.
- Perform response and resolution for escalated SMS service requests and incidents.
- Assist the platform administrator with incident resolution.
- Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).
Qualifications
Qualifications and Education Requirements:
- 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
- Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
- Current ServiceNow Certified System Administrator (CSA) Certification is required.
- Current ServiceNow Certified Application Developer (CAD) Certification is required.
- Current ServiceNow Service Portal Micro Certification is required.
- Extensive knowledge of ServiceNow Portal, Orchestration and Virtual Agent.
- Either current ServiceNow Virtual Agent or Predictive Intelligence Micro Certification is required.
- Extensive experience with design and modification of ServiceNow Portals.
- Experience in Javascript, Angular JS (1.X).
- Experience in CSS, HTML and Bootstrap 3 framework.
- US Citizen or Green Card Holder.
- Ability to attain a Public Trust clearance.
Preferred Skills:
- 6+ years of direct experience in ServiceNow is preferred.
- Experience with automation tools (i.e. PowerShell, Ansible, Puppet, etc.).
- Two or more of the following current ServiceNow Micro Certifications are desirable:
- MC - Predictive Intelligence
- MC - Virtual Agent
- MC - Performance Analytics
- MC - Automated Test Framework
- One or more of the following current ServiceNow Certifications is desirable
- Certified Implementation Specialist - IT Service Management (CIS-ITSM)
- Certified Application Specialist - Performance Analytics (CAS-PA)
- Certified Application Specialist - Customer Service Management (CAS-CSM)
- Current ServiceNow CSM Professional Certification is desirable.
Target salary range: $175,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
