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Form of workJob Description
Collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions.
Design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting.
Customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities.
Create responsive and mobile-friendly Service Portal interfaces that align with industry best practices and user experience design principles.
Collaborate with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.
Conduct testing and quality assurance to ensure the functionality, usability, and performance of Service Portal applications.
Provide training and support to end-users on Service Portal usage and best practices.
Stay up to date with the latest web technologies and trends to recommend innovative solutions to clients.
Requirements:
6+ years of experience as a ServiceNow Service Portal Developer
Extensive Transition & Transformation experience with ServiceNow Platform
Strong proficiency in web development technologies such as HTML, CSS, JavaScript, and jQuery.
Hands on experience in ServiceNow development, including client scripts, UI policies, business rules, and workflows.
Familiarity with AngularJS or other modern JavaScript frameworks.
Knowledge of responsive design principles and mobile-friendly development.
Excellent analytical and problem-solving skills.
Effective communication and collaboration skills to work with clients and cross-functional teams.
Preferred Skills:
ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
Experience with creating visually appealing and interactive Service Portal themes and layouts.
Knowledge of IT Service Management (ITSM) processes and ServiceNow ITSM module.
Familiarity with RESTful APIs and integration techniques.
Understanding of Agile/Scrum methodologies
