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Form of work
SalaryOVERVIEW
Online Sales Specialist is responsible for sales activities tied to executing each location's appointment and sales goals. Responsible for all data management and reporting through company CRM. OSS to achieve department goals while ensure real time conversations with leads.
DESCRIPTION
Sales Process
- Consistently executes the sales process with every prospect (as defined for this role).
- Consistently executes effective follow up program using company guidelines with each prospect. Integrate traffic into CRM system.
- Communicate with customers through all incoming fields. (I.E. phone, email, web, chat etc.)
- Make inbound and outbound calls to achieve appointment quota.
- All email and phone prospects responded to immediately.
Product Knowledge
- Total understanding of each franchise including differences between floor plans, custom changes available, and all standard/optional items offered.
- Utilize all technology, specifically knowing where to find necessary documents and marketing materials.
Results
- Achieve annual appointment, and customer satisfaction objective as defined in set goals.
- Set appointments with customers for Community Sales Managers through call center.
COMMUNICATION SKILLS
Must be very thorough in follow-up via phone and digital communication. Ability to effectively present information and respond to questions from groups of Realtors, customers, and other external parties. Ability to manage positive interactions that will provide overall customer satisfaction throughout the customer’s entire build experience and after closing.
KEY CHARACTER TRAITS
Enthusiasm, Initiative, Persuasiveness, Responsibility, Truthfulness. Excellent Follow-up Skills. The OSS must demonstrate a synergistic attitude.
EXPERIENCE
Call center experience is strongly preferred. Excellent administrative and follow-up skills are required.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
