Address
Form of work
SalaryJob Description
Work Arrangement:
Hybrid: We believe work-life integration is essential to a team member’s success and job satisfaction. That is why this position allows some work flexibility and uses the Hybrid Work Appropriately Model to ensure our diverse team has work-life balance.
This role is categorized as hybrid. This means the successful candidate is expected to report to Warren 3 Tuesday, Wednesday and Thursday each week.
The Role:
The goal of our team is to work with a wide variety of data and systems, to enable Over The Air (OTA) updates and dealership technicians around the globe to successfully program customer vehicles and enable new and exciting features to be added!
This is accomplished by working globally and across functions to capture and implement all service programming requirements for each vehicle platform, by comprehending manufacturing data and engineering releases in order to deliver the right content for each unique vehicle, and by working to ensure our customers have the tools and capability to repair and reprogram their vehicles as needed!
What You’ll Do:
Comprehends manufacturing data and engineering releases to deliver the right content for each unique vehicle.
Research and determine service programming support for assigned vehicles by utilizing corporate databases to acquire information vital to populate Service Programming System (SPS) database. Some databases include: Manufacturing Engineering Reporting System (MERS), Engineering Change Management System (ECM), Global Product Description System (GPDS), and Soft Part Release (SPR).
Derive SPS New Vehicle Support Requirements through analysis of data sources like MLCRD, PLCRD, Diagnostic Specifications, ASTS.
Build authoring content for required Vehicle Systems support of vehicle navigation, communication, programming methods and control functions within SPS
Identify and author appropriate pre and post programming instructions to assist technician in completing successful programming event
Validate vehicle communication and module programming for new vehicle launches
Develop and validate of diagnostic setup and learn procedures.
Resolve priority customer vehicle programming and setup related issues
Council Techline Customer Support Center (TCSC) in resolving dealership technician reprogramming issues
Support SPS readiness for product launches, field actions, and EWO actions.
Prioritize work to meet data delivery schedule
Support special projects related to Service Programming
Additional Job Description
Your Skills & Abilities (Required Qualifications):
Proven Understanding of Vehicle Systems - working technical knowledge with prior automotive service or engineering experience.
High level oral and written communication skills, as well as analytical ability where problems are unusual and ambiguous.
Strong interpersonal skills involving ability to work collaboratively across functions.
Ability to function with limited direction, or in autonomous situations
Great Teammate with strong attention to detail.
Bachelor's Degree in a technical field, or equivalent experience
What Will Give You A Competitive Edge (Preferred Qualifications):
Proficiency in database and query tools such as SQL and Oracle.
Proven Understanding of Vehicle Systems - working technical knowledge with prior automotive service or engineering experience.
Proficiency in General Motors Engineering Release systems (Edge/ECM, GPDS, APM, SPR, etc.). Diagnostic test modes/services and messages used for vehicle diagnostics and reprogramming. Serial data communications and monitoring tools for all vehicle protocols (VSPY, etc).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
