Service Dispatcher

The Customer Service Dispatcher is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

Job Responsibilities:

• Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
• Update work ticket statuses promptly
• Provide accurate documentation to accounting for billable work
• Efficiently route non-schedule related inquiries to the appropriate person or department
• Update project records in our scheduling software when project documents or purchase orders are submitted
• Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
• Add appointments to Google Calendar and upload into NetSuite

Job Requirements:

• 1+ years experience in a Service Dispatch roll
• Excellent, friendly and effective communication skills
• Positive attitude with an excitement for helping keep the branch teams organized and prepared
• Basic administrative knowledge
• Organized with high attention to detail
• Punctual
• Ability to manage priorities and workflow in a high-volume company environment
• Must be able to read and write in English.
• Must be willing to undergo a pre-employment criminal and pre-employment drug screen

Company Perks and Benefits:

• Health, Vision and Dental plan
• Life, Critical Care, ST Disability and Hospital Indemnity Insurance available.
• Paid holidays and vacation that increases with tenure
• Company holiday party and regular branch celebrations
• 401k plan with Employer match
• We promote from within

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Required)
• permitting: 1 year (Preferred)

Work Location: In person