Csr/Dispatcher

Job Summary:

YR Service Co is an expanding residential service company. We specialize in Residential Electrical, Gas, Plumbing, and pool equipment repairs.

As a Customer Service Representative, you will play a crucial role in ensuring seamless communication with our customers, meeting their needs and exceeding their expectations. Scheduling the five company crews will become your responsibility, and building a schedule that helps all the field techs know where they need to go the evening before will ensure techs come in ready for work the following day.

Main Goals

• Book the calls
• Triage the calls
• Fill the schedule
• Exceptional customer service!
• Communicate with the technicians and general manager
• Manage Holiday and after-hours phones
• Maintain Customer profiles
• Collect accounts receivable from customers
• Maintain Company Email and communications

Responsibilities:
- Receive and process service requests from customers via phone, email, or other communication channels
- Dispatch technicians to service locations based on availability, proximity, and skillset
- Monitor and track the progress of service calls to ensure timely completion
- Communicate with customers regarding estimated arrival times and any delays or changes in service plans
- Maintain accurate records of service calls, including details of the issue, actions taken, and resolution
- Collaborate with technicians to provide necessary information and support for successful service delivery

Experience:

- CSR with Service Fusion Dispatch experience is a big asset to this application
- Previous experience in dispatching or scheduling is a must
- Electrical, Gas, and Plumbing Service task knowledge is key
- Proficiency in using phone systems and other communication tools
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent problem-solving abilities to handle unexpected situations or changes in plans
- Attention to detail and ability to analyze information accurately

Location:
This position is based in .

Join our team as a Service Dispatcher and play a vital role in ensuring exceptional customer service. Apply now!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Largo, FL 33773: Relocate before starting work (Required)

Work Location: In person