Service Dispatcher

Service Dispatcher

Edd Kirby’s Adventure Chevrolet CDJR is Family owned and operated with decades of experience. Operating in Dalton Ga and Chattanooga, TN, our family values, and best practice approach when dealing with our customers has served our dealerships well.

We are currently looking for a Full-Time Automotive Service Dispatcher at our Dalton GA Chevrolet/CDJR dealership. If you have a great personality and are passionate about delivering a unique customer experience, we want to meet with you. We offer Exceptional Pay, plus Bonus and Benefits.

Pay: Base Salary plus Production Bonus

Schedule: 9-hour shift Day shift: Monday - Friday

• Weekly pay

Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Automotive Service Dispatcher - Essential Duties

• Implements and maintains an effective dispatch system.
• Distributes work orders to the proper technicians.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Booking all work orders after the repairs are completed to verify all charges and flag times

Qualifications

• Work authorization (Required)
• Dispatching: 1 year (Preferred)
• Organized and friendly personality
• Demonstrated ability to manage others.
• Time management skills
• Fantastic communication skills with your co workers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision.
• Clean driving record and valid driver’s license
• Beneficial to have CDK experience.
• High level of computer skills to include scanning and Excel spreadsheets.
• Computer skills 2 years (preferred)

Reliably commute/relocate before starting work: Dalton, Ga

Benefits

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Full Job Description

Automotive Service Dispatcher - Booker

Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Automotive Service Dispatcher - Essential Duties

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Checks customer credit status.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Required Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before employees of organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Requirements

• Valid Driver's License
• Dispatching: 1 year (Preferred)

Job Type: Full-time

Pay: $40,000.00 - $52,100.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Dalton, GA 30720: Relocate before starting work (Required)

Work Location: In person