Dispatcher/Customer Service

The Role

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by building our dispatch schedule for our Service Team. Your skills and love for solving problems is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by ensuring we keep our promises to our customer by managing our ever-changing dispatch schedule.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who understands that customer service is a key part of how we reach goals. Our Dispatch teammates are a critical roles within our call center team.

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Competencies for Success

• A proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Ability to build trust, diffuse conflict and hold others accountable
• Personality that blends well with a fast-paced, goal-driven environment
• Competitive individual contributor who also loves to win as a team

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person