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SalaryJob Description & related information:
The Emergency Dispatcher/Customer Service Representative is responsible for taking after-hours emergency inbound utility service-related calls, making outbound calls to crew members, and data entry as needed. The CSR supports and communicates with a wide range of utility clients.
Vision/Dental and 401K program is available for fulltime employees.
Eligible to work from home after required training is completed.
All equipment provided.
$75.00/month remote wi-fi reimbursement.
$25.00/week transportation reimbursement during training.
Required Skills/Qualifications:
911 experience required.
Experience working in the utility industry (power, water, sewer, gas) preferred.
Must have at least 1 year of customer service call center experience.
Must have excellent written and verbal skills.
Must have demonstrated experience with multiple screens/software programs.
Must be able to communicate effectively with individuals at all levels of an organization.
Must be highly organized, and able to multi-task.
Must work quickly and efficiently while following pre-set procedures.
Must have experience using Outlook/MS Office.
Must pass drug and alcohol screenings.
Education and Experience:
High School Diploma or GED.
50 WPM.
Work Remotely
- Yes (after required training in Marietta office)
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Are you available to work a schedule that includes nights, weekends, and holidays?
Experience:
- utility experience (gas, power, water): 1 year (Required)
- 911 dispatching: 1 year (Required)
Work Location: Hybrid remote in Marietta, GA 30060
