Evening Dispatcher

Ace Wrecker Service is urgently recruiting for a professional and reliable dispatcher to join our team as a first point of contact for emergency and non-emergency calls. In this position, you will be responsible for maintaining call logs, monitoring routes, transferring messages and directing our team of seven tow truck operators.

Our company fleet includes four light duty flatbed tow trucks and three heavy duty wreckers. We service a variety of customers in Acworth, Kennesaw, Woodstock, Cartersville, Canton, Marietta and surrounding areas. Familiarity with these communities is a must.

This is a remote position. Hours are 5:00 pm - 1:00 am, Monday through Friday.

All candidates should be able to multi-task in stressful situations with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.

Responsibilities include:

- Answering emergency and non-emergency calls and document pertinent information.

- Responding to any issues and follow-up by coordinating with appropriate customer contacts or field units.

- Operating and managing a multi-line phone system.

- Responding to queries related to all offered services.

- Directing drivers to appropriate sites.

- Prioritizing and organizing calls according to urgency.

- Supervising the routes of fleet and direct members efficiently.

- Providing excellent customer service at all times.

Requirements:

- At least one (1) year of dispatch experience.

- Knowledge of the towing/transportation industry preferred.

- Familiarity with the metro Atlanta area.

- Ability to work well under pressure.

- Technologically proficient.

Job Type: Full-time

Pay: $600.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Night shift

Experience:

• Dispatching: 1 year (Preferred)

Location:

• Acworth, GA (Required)

Work Location: Remote