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Form of workKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for "IT Service Desk Technician".
The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.
Position Description (Essential Duties & Responsibilities):
- Support and troubleshoot workstation, software, and network related issues
- Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
- Escalate issues through the proper channels with detailed information
- Manage incidents according to urgency and impact
- Clearly document support issues and all resolution steps in ticketing system
- Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
- Update incidents and request, while maintaining good communication with the end-user until issue is resolved
- Provide Telephony administration and support using BroadSoft
- PC hardware imaging, and configuration
- Consistent and accurate updating of Asset information in the CMDB
- Workstation setup and cable management
- Create and update Knowledge Base articles including, technical, and self-help documents
- Ability to lift and carry IT hardware
- Up to 10% travel possible
- Perform additional duties as necessary
Knowledge/Skills/Experience:
Basic (Required)
- 1-3 years of Service Desk, Help Desk or Support Center experience
- Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
- 3+ years of experience troubleshooting technology related issues
- Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
- Experience supporting PC's in a Windows Active Directory environment
- Prior experience using remote tools such as TeamViewer
- Ability to work well independently and as part of a team
- Excellent written, verbal, and interpersonal communications skills
Preferred
- 4+ years of experience working as a Service Desk Technician
- A+ Certification, Network+ Certification
- Associates or bachelor's degree in an IT related discipline
- Knowledge of Information Technology Service Management (ITSM) systems
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Employment Type: CONTRACTOR
