Service Desk Level I Technician

Overview:
Job Title: Servie Desk Level 1 Tech
Location: Colorado Springs, Colorado
Security Clearance: Active, in-scope US Government issued Secret clearance
Requisition Type: Pipeline
Due to the nature of the work and contract requirements, US Citizenship is required.
Trace Systems is seeking a Service Desk Level I Technician to support our on-site team based in Colorado Springs, CO. The Level I Technician will provide support to the Service Desk team and customers in the troubleshooting, configuring and repairing of network related problems and by training customers on equipment to meet mission requirements. Additionally, the Level I technician will be required to provide on-site (customer) support as needed. Travel up to 20%.
Job Responsibilities:

• Troubleshoot Deployable Satellite Communications equipment and networks including iDirect, L3/Harris, Litecoms, Pacstar and DiTech hardware
• Troubleshoot cellular technology, Wi-Fi systems and networks
• Provide training to customers on associated equipment and configuration
• Create, update and edit trouble tickets on a daily basis
• Provide accurate status reports and updates to Service Desk Lead
• Coordinate with DISA's Enterprise SATCOM Gateway Services to solve and document network/SATCOM related services
• Professionally interact and coordinate with Government Customers
• As required, provide up to 24/7 customer support

The Colorado Equal Pay for Equal Work Act requires employers in the state of Colorado to disclose the following information. If the position applied to is not located in Colorado, the following information may not apply.
Salary Minimum: $70,000
Salary Maximum: $75,000
The base salary range above represents the low and high end of the Trace salary range for this position. Actual salaries may vary above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Trace provides a variety of benefits to employees, including health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays and paid time off (PTO).
Minimum Qualifications:

• Active Secret clearance
• DoD 8570 IAT Level I Certification
• 3 years experience with deployable communications systems

Desired Qualifications:

• DoD 8570 IAT Level II
• 5 years experience with deployable communications systems
• iDirect modem familiarity

Education:

• High School Diploma/GED

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.