Service Desk Technician With Top Secret/Sci Clearance

The Service Desk Technician supports USSPACECOM on site, near Peterson AFB, CO. This is an onsite position.

Salary: $55K-$70K

Responsibilities: 

• Meet all government IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations
• Provide IT services to the government based on the Industry Best Practices framework that allows for high-quality, measurable performance of IT services
• Perform tasks associated with IT System Administration and maintenance in support of the following existing and future government networks: NIPR, SIPR, JWICS, and all other IT initiatives as determined by the government and coordinated through the COR.
• Troubleshoot, fix failures, and document them in a maintenance log
• Perform preventative maintenance which includes but is not limited to installation of: new software releases, system upgrades, and patches
• Test and evaluate new hardware and software to determine compatibility with current systems
• Provide consolidated help desk function/serve as the government IT focal point for customer support. The consolidated help desk function shall be capable of handling the full range of IT-related issues 

• Support customer problem resolution, trouble calls and maintenance requests, track communication system outages, and repair actions until the issue is resolved

• VTC support as needed, to include scheduling and deconflicting conferences, and troubleshooting any audio/visual issues
• Serves as On-Site Computer Maintenance Technician
• Other IT duties as assigned

Requirements:

• Minimum high school diploma
• IAT Level II Certification (Security+ CE, CND, SSCP, GSEC, GICSP, CySA+, or CCNA Security) 
• Customer service focused
• Foundational knowledge of end-user IT equipment
• Active Top Secret clearance with SCI eligibility
• Must work on site

Preferred

• One (1) - three (3) years of experience with customer focused system administration 
• Projection and VTC experience
• System administration experience (preferably with USAF NIPR, SIPR and JWICS)