Service Coordinator - Reading, Pa

Job Overview
Provide coordination for all necessary customer service/support functions for the Service Organization customers. An emphasis will be placed on the telephone contact, answering customer inquiries, providing replacement part information directly to customer, sales/Mfg. Reps; reviewing and entering orders and expediting repair/parts shipments.
A Day In The Life
Customer Service:

• Answer customer inquiries (verbal, fax, internet or other);
• Issue Return Authorization (RA) numbers for equipment returns;
• Contact customers with C.O.D. charges for completed repairs;
• Provide answers to service and product-related questions or redirect as appropriate;
• Provide service order status.
• Process customer orders, checking terms and conditions and assigning appropriate commissioning terms/Representatives.
• Research customer problem/complaints

Equipment Repair:

• Work with Service Managers to resolve customer issues or complaints for customer credit.
• Release completed repair orders for shipment.
• Unpack and check-in of repairs, verify part numbers and quantities, and prepare for processing.

General:

• Enter field service orders in order entry system and release orders for invoicing (upon
• completion);
• Perform order revisions as required
• Perform other duties as required

What will help you thrive in this role?

• High school diploma or equivalent
• Excellent verbal/written communication and telephone skills
• At least 2 years customer service experience within the company or previous position where multiple, simultaneous tasks were involved and self-adjustment of priorities were demonstrated.
• Ability to lift 30 lbs.
• Working knowledge of PC's and problem solving abilities.
• Minimum typing speed of 45 wpm

#LI-EC1
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.