Family Support Coordinator

Survivor Services Department – Home Study / Post Release Services Program Unaccompanied Children

About the Organization:

Nationalities Service Center (NSC) serves more than 5,000 immigrants and refugees each year from over 110 countries. We provide comprehensive services in immigration law matters, community transition and integration, access to health and wellness, language access and proficiency, and job readiness training for immigrants and refugees. NSC’s mission is to welcome and empower immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections.

In our Survivor Services program, we work with individuals and families who have experienced violence and are survivors of crime. We’ve recently been awarded funding to develop a new program and team to serve unaccompanied children through USCRI’s Home Study / Post Release Services Program (HS/PRS).

OVERVIEW

The Family Support Coordinator will provide Post Release Services (PRS) for Unaccompanied Children (UC). This position will report to the Regional Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide culturally and linguistically appropriate post-placement services and comprehensive case management for UC;
• Complete individualized needs assessments with UC and sponsor, and develop case plans with particular attention to culture, language, and special circumstances;
• Carry a minimum caseload of 25, but not to exceed 40 cases;
• Maintain a high standard of record-keeping according to USCRI, ORR, and NSC policies and procedures.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require;
• Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone/video calls, interviews, and home visits;
• Build a network of local pro bono legal resources and service providers to facilitate access for UC and sponsors, and track individual progress;
• Coordinate and maintain communication with key stakeholders;
• Participate in regular training and communication sessions with supervisor and headquarters staff; and
• Other duties as assigned by supervisor.

REQUIREMENTS

• Bachelor’s degree in social work, a behavioral science, or social services field with a minimum of two years’ progressive experience in the fields listed above;
• Experience with immigrant populations, child welfare, child placements, family preservation and social service provision preferred;
• Must be skilled at writing professional, thorough reports;
• Must possess an extensive knowledge of immigrant community local resources;
• Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment;
• Must have a valid driver's license, insurance, a clean driving record, and personal transportation;
• Position requires up to 50 percent long distance travel with limited notice;
• Position is partially remote and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing;
• Fluency in Spanish is required; proficiency in additional languages a plus;
• Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect;
• Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;
• Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse;
• Possess or be able to obtain CPR and basic first aid certification;
• Conduct all activities within the funders’ and NSC’s policies and guidelines.
• Adhere to NSC’s security and confidentiality guidelines and ensure the appropriate handling of sensitive information to protect victims.
• Proof of Covid-19 vaccination required.

TRAINING REQUIREMENTS

• Satisfactory completion of NSC’s Orientation and Training;
• Satisfactory completion of ORR required trainings upon hire and on an annual basis; and
• Complete additional training as identified by supervisor or Human Resources.

Location and Hours

This is a full-time position based in our Philadelphia office. Currently, NSC operates with a hybrid work schedule, with full-time staff required to be in the office a minimum of two days per week. The hybrid schedule is subject to change. Our typical regular hours are Monday to Friday, 9:00 am to 5:00 pm. We have COVID-19 safety protocols in place, and we revisit and update them in accordance with city, state, and federal guidelines.

Compensation

Annual salary is $66,000, commensurate with experience. This position offers a $3,000 hiring bonus. The benefits package includes generous vacation and sick leave; paid sabbatical leave; summer hours; 77% employer-paid health, dental, and vision coverage; short-term disability, long-term disability, and life insurance, 403(b) with an employer match.

HOW TO APPLY

NSC’s staff is comprised of individuals with diverse professional and lived experiences, fluency in multiple languages, and a deep knowledge of and commitment to the immigrant communities we serve. We value the diversity of our staff and highly encourage immigrants and persons of color to apply.

In your cover letter, please address how your unique experiences and background will contribute to the mission of NSC.

Please submit a resume, cover letter, and complete the online application by going to this link - - https://nscphila.org/about-us/careers.

NSC is an equal opportunity employer committed to a policy of non-discrimination in all employment practices and does not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, nor any other basis protected under applicable law.