Service Coordinator

Pacific Power Group is looking for a Service Coordinatorto join our Marine Team at our new Seattle Lake Union location.

Job Overview: In this role you will provide customer support and job coordination for the marine technicians who perform on-site services including installation, maintenance, and repairs. Opens and closes all service-related repair orders, invoices, and purchase orders. Coordinates and manages technician travel logistics, time entry and expenses. To be successful you need to have superior customer service, administrative and communication skills.

Other Job Details: Work schedule, Monday-Friday, 7:00 AM to 3:30 PM. This position requires you to work in-person. There is 1-2 months of training at the Pacific Power Group Kent, WA location, then will be working at the new Seattle Lake Union location.

Wage Range: $25.00 - $31.00 per hour, based on skills and experience.

Company Overview: Pacific Power Group is a mid-sized company, engaged in the sales and service of power generation products, and marine power solutions. We pride ourselves on providing exceptional service to all our clients and are characterized by steadfast integrity and a deep commitment to providing distinctive value through the talent and expertise of our people.

Benefits include: Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid.

Primary (Essential) Duties:

• Communicate with customers to schedule and coordinate work efforts.
• Stage technician work including, but not limited to pulling jobs, sending pertinent information to techs, securing permits, making travel arrangements.
• Open service repair orders and provide technicians with necessary information to perform scheduled tasks.
• Perform field technician time entries.
• Enter technician and repair order expenses.
• Review and close service repair orders including sending invoices and service summaries to customers.
• Perform office administrational tasks including, but not limited to filing, daily cash reporting, ordering office supplies, and answering phones.
• Perform confidence testing e-filing.
• Prepare and process warranty paperwork.
• Enter and record prevailing wage information for technician work.
• Perform and coordinate third party coordination and billing.
• Open and close POs for sublets and service expenses.
• Prepare and report monthly mileage and quarterly state contract information.
• Aid in setting up customer accounts by communicating and relaying account requests to corporate accounting.
• Enter approved contracts into PM Tracker application/tool.
• Aid in maintaining pertinent customer account information (i.e., ship-to addresses, billing addresses, contacts).

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Strong administrative skills.
• Good computer and general office skills (MS Office, emails, typing, etc.)
• Strong communication including written and verbal phone skills.
• Prioritization skills, maintain focus with interruptions, ability to guide work priorities for others.
• Problem solving skills.
• Critical thinking skills.
• Excellent written and verbal communication skills; ability to write clearly and concisely.
• Mechanical aptitude.
• Basic knowledge of generators, diesel and gaseous engines, controls, and systems (preferred).
• Works well with others.

Experience/Education Requirements:

• High school diploma or general education degree (GED).
• 2+ years’ experience in service department administration.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Pacific Power Group shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

Pacific Power Group will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Pacific Power Group will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as “protected veteran(s)”) in regard to any position for which the employee or applicant for employment is qualified.

Pacific Power Group will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.