Service Coordinator

Full job description

We are a leading provider of fire alarm inspections and service dedicated to delivering a top-notch experience to our clients. Our commitment to excellence is reflected in our team's dedication to providing exceptional customer service.

Job Summary:
We are seeking a dynamic and client-focused individual to join our team as a Service Coordinator. In this role, you will play a crucial part in ensuring our clients receive the highest level of service and support. As the first point of contact, you will be responsible for addressing inquiries, coordinating service requests, following up on current requests, and maintaining positive client relationships.

This position is an in person position, hours are Monday-Friday 7am – 3:30 in Lynnwood, WA.

Responsibilities:

Client Communication:

• Serve as the primary point of contact for clients, addressing inquiries and providing timely, accurate information.
• Communicate effectively to ensure clients are informed about service schedules, procedures, and any relevant updates.

Service Coordination:

• Efficiently schedule and coordinate service appointments based on client needs and technician availability.
• Collaborate with the service team to optimize scheduling and resolve any logistical challenges that may arise.

Issue Resolution:

• Proactively identify and address client concerns, working towards swift and satisfactory resolutions.
• Document and escalate issues as necessary, ensuring a seamless experience for our clients.

Client Relationship Management:

• Build and maintain positive relationships with clients through effective communication and personalized service.
• Gather client feedback to continuously improve our service offerings and customer experience.

Qualifications:

• Previous experience in a client service or support role.
• Great attendance record.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with a keen attention to detail.
• Ability to thrive in a fast-paced, dynamic work environment.
• Proficiency in basic computer applications.

Benefits:
We offer a comprehensive benefits package, including:
Healthcare, vision and $10,000 life insurance 100% paid for employee
Dental and dependent insurance available for an additional cost
401(k) retirement savings plan with 4% match, fully vested from day 1.

Profit sharing program

Paid holidays

Paid time off earnings at 104 hours per year to start

If you are a client-focused individual with excellent communication skills, we invite you to apply for the Service Coordinator position.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Flexible spending account
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Lynnwood, WA 98037: Relocate before starting work (Required)

Work Location: In person