Service Advisor - Lake Norman Chrysler Dodge Jeep Ram

Job Responsibilities:

• Schedule appointments with customers
• Meet and greet customers
• Work with customers and technicians to identify required maintenance using service history data
• Advise customers on necessary/suggested services, notify customer of any current special promotions and up-sell additional services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with service manager
• Establish positive relationships with customers

Job Qualifications:

• Must have experience with demonstrated success as an Auto Service Advisor/Writer
• Must be adept at working a plan for success and understand the processes necessary to achieve their objectives
• High school diploma or equivalent
• Valid driver license
• Professional personal appearance