Mobile Foreman/Service Advisor

The Foreman of Mobile Service Technicians is responsible for ensuring qualified technicians perform repairs correctly, on time, and on budget. Also responsible for ensuring the service department maintains a consistently high level of customer satisfaction.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Dispatch repair work; assign technicians to mechanical segments that match their skill level to ensure quality. Ensure repairs are assigned in an equal and fair manner.
• Check progress of all work in process and each repair order throughout the day.
• Ensure technicians are clocked on jobs correctly throughout work day and to flat rate repair operations as they are completed throughout the day (notate the correct flat rate hours to bill on each repair order operation).
• Review technician repair comments and verify completed and appropriate for work performed on each operation.
• Keep Service Link updated according to Company policies and standards. Communicate updates to service advisor/communicator via comments in Service Link.
• Provide technical support for technicians when necessary.
• Provide a complete and accurate written cost work estimate for every repair, unless directed otherwise.
• Ensure quality checks are performed on completed jobs and ensure road tests are performed as appropriate to quality-check service work.
• Ensure parts, materials, and other supplies are charged correctly; verify parts department personnel have reviewed and approved.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: In person