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Form of work
SalaryResponsibilities of this position may change depending on the needs of the business
JOB DESCRIPTION
SERVICE ADMINISTRATOR
Duties and Responsibilities:
- Phone support using Microsoft Teams and Mazak Optonics Orange Support Portal.
- Monitor Service Emails – Create and reply to each email with a case number.
- Monitor Service Complete emails – Save Field Service Reports to public drive folder and copy/paste data into Alert program. Save machine backup reports to folder.
- Receive weekly Certify reports from Accounting – Enter labor/travel/expenses from Certify report of Service Engineers into Great Plains. Create Sales Invoices (SI’s) for Service, Applications, and Install departments.
- Communicate with supervisors, engineers, parts department, invoice specialist and accounting frequently to help with any missing information, paperwork, etc., needed to complete invoicing.
- Occasionally run report of outstanding SO’s to be processed and make note of status.
- Fill in where needed within the admin team.
Skills/Knowledge :
- Clear written and verbal communication
- Organizational skills
- Strong attention to detail
- Ability to problem solve and follow through
- Strong experience in Microsoft Office Suite, Great Plains, Alert systems
Conditions:
- This position will report to the Elgin, IL facility every day.
- Hours are 8:00 a.m. - 5:00 p.m. M-F, with OT as needed.
Education/Experience:
- High School Diploma/GED
- Accounting experience
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- Administrative: 2 years (Preferred)
- Microsoft Office: 3 years (Preferred)
Work Location: In person
