Senior Technical Writer

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.

We are currently seeking a remote Senior Technical Writer for a long-term contract slated to start in early 2024.

The Senior Technical Writer will be responsible for leading the development of a wide variety of technical content in support of a Foreign Military Sales (FMS) Air Operations Center (AOC) program. The successful candidate will have experience in deeply technical environments for Department of Defense (DoD) and Military customers, showcasing an ability to author new or edit existing content related to Command and Control (C2) systems, cybersecurity, network and telecommunications engineering, and general IT support services.

Applicants must submit a portfolio that showcases a variety of work, including at least one long-form authored piece such as a training manual, branded white paper, or system test procedures (understanding redactions may be necessary to maintain confidentiality). Submitted samples should reflect an understanding of enterprise-level information technology services, hardware, or other highly technical subject matter.

Responsibilities:

• Organize and maintain program documentation.
• Lead the development of templates for program deliverables in accordance with relevant technical standards, contract requirements, and OTS best practices.
• Research and write compelling original content for a variety of technical program documentation, including memoranda, briefs, plans, spreadsheets, reports, templates, etc.
• Review, edit, and rewrite content developed by others. Integrate content into final documents.
• Interview Subject Matter Experts (SMEs), engineers, and other technical resources on system capabilities and operation and develop content for test plans, system requirements documentation, training material, and other highly technical documentation.
• Track and ensure compliance with contractual and program requirements.
• Submit documentation, proposals, and deliverables in accordance with contract requirements and deadlines.
• Provide guidance and direction to Technical Writers.
• Develop and maintain process and procedure documentation. Train other team members on correct use and implementation.
• Provide regular updates to management, regarding progress, timing against deadlines, and necessary coordination with operations and contracts/compliance functions.
• Create meeting agendas, facilitate meetings, and accurately capture information in meeting minutes.
• Participate in working groups, Technical Interchange Meetings (TIMs), Integrated Product Team (IPT) Meetings, and Program Reviews CONUS and OCONUS, as required.
• Perform other duties as assigned.

Requirements

• Active Secret security clearance
• Bachelor of Science degree in Engineering, Computer Science, Cybersecurity, IT, or related field and 5+ years of business experience in a technical field.
• Travel up to 25% CONUS and OCONUS, including quarterly trips to the Middle East.
• Advanced knowledge of MS Office, including MS Word, PowerPoint, and Excel, including creating templates, setting styles, using formulas and macros.
• Experience using and generating content for a Learning Management System (LMS).
• Knowledge of Adobe Creative Suite programs, including InDesign, Illustrator, and Acrobat Pro.
• Experience developing content for non-native English speakers.
• Experience with C2 systems.
• Experience with large-scale DoD/Military programs.
• Experience creating custom compliant document templates based on contractual requirements, DoD/Military standards, and DI documents.
• Proven experience creating technical project documentation, e.g., site survey reports, test documents, Standard Operating Procedures (SOPs), training material, etc.
• Excellent attention to detail and organizational skills.
• Excellent time management and multitasking skills. Ability to work well under pressure and with tight deadlines.
• Self-starter with strong critical thinking skills.
• Willing to work outside of normal business hours if necessary to meet deliverable deadlines.
• Comfortable working with others at all levels of the organization.
• Able to collaborate effectively with technical and non-technical teams to gather input from multiple stakeholders.
• Exceptional ability to translate complex topics into clear, concise, and compelling content.
• Strong writing, editing, and proofreading skills.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

Job Type: Full-time

Pay: $120,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Advanced Microsoft Office: 5 years (Required)
• Developing content for non-native speakers: 2 years (Preferred)
• Creating document template in conformance with DoD standards: 2 years (Preferred)

Security clearance:

• Secret (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote