Senior Items Processing Analyst

Responsible for monitoring/preventing fraudulent activity and minimize potential losses to the Bank and the Bank’s customers by using the Bank’s fraud monitoring software, various reports, and information provided by other individuals/departments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Analyzes transactions for potential fraudulent or suspicious activity as alerted by the Bank’s Fraud monitoring software system(s), manual reports, and/or other Bank employees. Determines the appropriate course of action and/or works closely with Items Processing Management and the Bank’s fraud team to determine the appropriate course of action.
2. Escalates items of potential concern by taking the appropriate action as listed in departmental procedures.
3. Provides insight into fraud monitoring system parameter efficacy and works with the Items Processing Management to adjust system and reporting thresholds to maximize output effectiveness and reduce false positives.
4. Provides detailed reporting and tracking as requested/needed.
5. Creates and escalates cases of potential fraud to the appropriate Fraud Investigator.
6. Works with Branch Management and Retail Operations staff to research and resolve problems as they arise.

Other Duties

1. Complies with all policies and procedures as applied to the Bank's BSA/AML policy including escalating potentially suspicious items to the Items Processing Manager for review.
2. Performs other duties as assigned.
3. Substitutes for absent employees.
4. Stays informed of relevant compliance laws and regulations. Helps to ensure processes and procedures adhere to compliance laws and regulations.

Skills/Abilities

1. Strong knowledge of departmental responsibilities.
2. Strong knowledge of the Bank’s products and services.
3. Strong organization and attention to detail.
4. Strong communication skills and telephone etiquette.
5. Proficient in the use of all types of standard office equipment.
6. Proficient in use of JHA core and other applications/systems.
7. Proficient in the use of Microsoft Office with strong data entry skills.
8. Ability to work effectively as part of a team or independently as required and be comfortable working without direct supervision.
   

Salary Grade - 7

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping, or standing as necessary.

Travel

Travel may be required for this position.

Education and Experience

1. High School Diploma or equivalent required.
2. Some college preferred.
3. Two years banking related experience required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity/M/F/disability/protected veteran status