Senior Director, It Infrastructure, Security & Ops

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 60 Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child. The Information Technology team is focused on providing innovative solutions across these key areas: Operations, Security, Applications, Infrastructure.

THE ROLE

The Senior Director of IT Infrastructure, Security & Operations has a passion for technology and Infrastructure operations, IT Services and Service Management. This role has extensive experience in modernizing and supporting IT Infrastructure environments and strengthening security controls and practices. Provides leadership to a team of IT managers, Service Desk manager, Network Architects and Engineers and manage the company’s technology operations.

WHERE YOU COME IN

As the Senior Director of IT Infrastructure, Security & Operations you will:

• Evaluate and establish strategic direction for infrastructure priorities, platforms and applications aligned with MAW business strategy that streamline, standardize and strengthen performance, reliability, and scalability across the enterprise.
• Establish IT policies and systems to support the implementation of business strategies.
• Reports trends on a regular basis to improve security and technology services.
• Drives security strategy and roadmap, risk register and plans, projects, security training, staff, and communications.
• Management of vendor and third-party relationships, including service levels, risk assessments, and compliance requirements.
• Serves as a security resource to all levels including executive management, department staff, and external bodies.
• Proactively communicate and report progress, system performance, issues, and risks to the CIO, management, and Program/Product teams.
• Develop reliable metrics for hardware, software and storage while ensuring strategic capacity planning.
• Implement and maintain proactive monitoring technologies to ensure system update SLAs are met
• In collaboration with IT leadership, develop & implement the IT Department strategic plan including drafting KPIs, monitoring and reporting on the plan's performance.
• Prepare financial budgets and presenting proposals for capital and operational expenditures to senior executives.
• Directly leads and mentors Infrastructure, Security & Operations staff.

WHAT YOU’LL NEED

• 10 + years professional IT experience with progressive growth in responsibility and scope
• 5+ years IT people leadership experience building high performing teams through agile methodologies
• Bachelor's degree in Information Systems, Computer Science or relevant field.

WHAT WE OFFER

BENEFITS

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

TIME OFF

• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Maternity Leave

ALSO...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.
• Diversity: Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity. Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation/identity, and more.
• Equity: Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.
• Inclusion: Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.
• Belonging: Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you. You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.