Come join our Amazing team here at Hackensack Meridian Health! We offer Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!
Assists Managers and/or Supervisors and staff to communicate information essential to the routine daily operation of the department in an effective interdisciplinary collaborative manner to enhance customer satisfaction. Performs business functions in a multi-skilled environment, utilizing standard office equipment and basic software applications to provide services. Participates in departmental activities to enhance safety, quality, efficiency and access of rehabilitative and fitness services.
- Access: Demonstrates knowledge of the intake procedures for designated department.
- Accountability: Completes daily business tasks of the department according to task list and requests.
- Customer Relations: Establishes and maintains rapport and mutual respect with co-workers and public contacts to foster optimum working environment.
- Customer Satisfaction: Actively engages customers in a warm and friendly way in an effort to 'make their day'.
- Data Entry Accuracy: Accurately completes assigned reports within defined time frame (e.g.: daily statistics, data request, record reviews, transcription).
- Office Skills: Copy, file and collage data accurately as per departmental functions and requests.
- Performance Improvement: Participates in the review, analysis and implementation of procedures to maximize the department's operating efficiency
- Phone and Interpersonal Skills: Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script.
- Record Keeping: Inputs and retrieves data as assigned in an accurate and efficient manner.
- Resolving Issues: Demonstrates initiative in patient/member problem resolution within the scope of authority as front line staff member.
- Scheduling: Coordinate and maintain schedules as assigned (e.g.: appointments, meetings).
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
- Excellent written and verbal communication skills.
- Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.