Scheduling Coordinator

Do you have an interest in dermatology and skin health? Are you passionate about creating a positive experience for customers and/or patients? Are you skilled in front office administrative duties such as answering phones and scheduling appointments?

Let’s talk! We are hiring a Scheduling Coordinator at NW Dermatology Institute in NW PDX (2525 NW Lovejoy, includes a private parking garage).

Key Details:

• Schedule: Monday-Friday; 8:00 am - 5:00 pm
• Pay: $20 - $23 / hour DOE
• Benefits: Health insurance ($10 or $50 per paycheck); Vision & Dental insurance; PTO and holidays; FSA; 401k with 4% match; Employee Assistance Plan for employees and their family; Cosmetic benefits at cost; Opportunities for personal growth.

About Us: Northwest Dermatology Institute has provided exceptional patient care for over 30 years in NW Portland. We specialize in medical, surgical and cosmetic dermatology and participate in clinical research for hair loss disorders. We are driven by a promise to present the finest services and products to our patients efficiently, effectively and exceptionally – all in a fun and friendly atmosphere. Are you ready to be part of a dynamic team of incredible healthcare professionals?

To learn more about our team and our commitment to our patients, check out our website: www.pdxderm.com

Position Overview: Our Schedulers are the first and last impression our patients receive on the phone, and this is an excellent opportunity to make a positive impression and help our patients feel welcomed and comfortable.

A typical day will include:

• Heavy phone scheduling for appointments, as well as assisting patients at our front desk to check-in/out for appointments.
• Using multi-line phone system to handle incoming calls.
• Taking phone messages for clinical staff.
• Responding to text messages and correspondence from patients.
• Verifying eligibility of benefits for patients as needed.
• Reminding patients to complete new patient paperwork within required time frame.
• Assisting patients in navigating patient portal to enter demographics and required forms.
• Supporting patients with questions and being attentive to patient and visitor needs when waiting for appointments.
• Suggesting new ideas or ways of supporting patients to continuously improve our service levels.

Qualifications:

• High school diploma required.
• At least 2 (two) years of experience in a medical setting.
• At least 1 (one) year of experience with multi-line phone systems.
• Experience with handling financial conversations in an empathetic and understanding way.
• Strong customer service skills and verbal/written communication.
• A passion for helping patients & being part of a team.
• Excellent conflict resolution and de-escalation skills.
• Efficiency, adaptability, flexibility, attention to detail, decision making skills.
• Proficiency in technologies including Microsoft Office, scheduling systems, medical billing systems, electronic medical record systems (e.g. NextTech).
• Ability to organize and prioritize work to meet deadlines in a fast-paced environment.
• Compliance with all required Oregon healthcare immunizations or appropriate exemptions.
• Participation of reference checks and pre-employment background check upon hire.

Preferred Skills:

• Experience with medical insurance billing (e.g. ICD-10, referrals, prior authorizations, etc.) highly preferred.
• Medical and cosmetic dermatology office experience preferred.

Northwest Dermatology Institute is an Equal Employment Opportunity employer.