Receptionist/Scheduling Coordinator

Busy integrative medicine clinic located near Washington Square in Tigard, OR is looking for a full time receptionist/scheduler. Please visit www.frameworkclinic.com to learn more about our practitioners and services.

Our clinic has a well-established patient base and is growing rapidly. Successful applicants will have front desk/scheduling experience in a high-volume private practice or other service environment. We see patients four days per week, and the fifth day is set aside for staff collaboration and administrative tasks.

• This position requires a high school diploma or equivalent.
• Experience in a medical clinic using an EHR (Electronic Health Record) for scheduling, etc. preferred.
• At least 1 year experience scheduling patients/clients using electronic scheduling software required; experience outside of the healthcare industry will be considered.
• Basic computer/software skills including Mac computers and Google Suite

Key Responsibilities

• Answers incoming phone calls timely, professionally and with courtesy and respect.
• Handles or redirects callers appropriately.
• Monitors and answers messages coming to the clinic via EHR messaging, VM, email, fax and clinic cell phone text
• Greets patients and checks them in, collecting any documentation that may be needed as noted in medical record
• Checks out patients, including collecting any balances owing
• Processes sales of dispensary items as noted in treatment plans, or for walk-in patient requests
• Enters new patients in EHR
• Schedules patients in EHR, following office scheduling guidelines.
• Manages recall list of patients needing to be scheduled for followup appointments
• Manages patient waiting list
• Contacts and reschedules patients when providers' schedules change and/or during inclement weather.
• Contacts patients with balances due to collect payment
• Scans & indexes documentation into medical records
• Answers or appropriately refers billing questions.
• Performs general office tasks such as routing mail, ordering office supplies
• Remains calm and effective in high pressure and emergency situations.
• Performs other duties as assigned.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Preferred)
• patient/client scheduling: 1 year (Required)

Work Location: In person