Full-time - hourly
Job description
Step Forward Therapy provides Occupational Therapy, Speech Therapy and Physical Therapy Services to children, adolescents and developmentally delayed adults.
Our ideal candidate is someone who has a customer-centric attitude and enjoys working in a fast-paced environment. We are looking for a person who can multi-task in order to hand our therapist's schedules and communicate with clients via phone, email and in-person. Someone with good communication and people handling skills. Someone who is proactive, self-assured and able to multitask. Someone who can brighten everyone who walks in the door!! Someone who is motivated and looking for a career and not just a job!
If this sounds like you, submit your application now!
Responsibilities:
- Front desk receptionist activities
- Manage therapists’ schedules as per the need of the clients
- Keep all schedules up to date on the scheduling system
- Arrange coverage for therapists’ cancellations
- Manage continuity of care
- Maintain upcoming time off schedule and ensure coverage for time offs for short term and long term needs
- Address clients’ request for schedule changes
- Help client understand the importance of consistent arrival to appointments
- Keep the facilities organized and clean at all times
- Other administrative duties as assigned
- Obtain prior authorizations and help track authorization expirations and visit limits
- Ensures waitlist is managed and clients are scheduled as soon as possible
- Guides decisions made regarding scheduling
Qualifications & Experience:
- Prior scheduling experience ( 1 year preferred)
- Customer service experience (1 year preferred)
- Prior authorization experience (preferred)
- Medical terminology (1 year preferred)
- Proficiency using Apple products and Google Workspace (1 year experience preferred)
- Excellent interpersonal, communication, and listening skills
- Strong analytical and problem solving skills
- Excellent planning, time management and prioritization skills with the ability to meet expected deadlines
- Flexible, positive, and adaptive to a fast-paced environment with changing schedule-related needs
- Punctual and reliable
- Ability to work independently with minimal supervision, as well as work with a team
Schedule:
- Monday to Thursday: 10:00 am - 6:30 pm and Friday: 8:30 am - 5:00 pm
Location:
- On-site/In-Person 5 days per week
- Rolling Meadows, IL 60008:
Job Type:
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Private practice
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person