Patient Care Coordinator/Scheduler

Department

Front Office

Summary/Objective

The Patient Care Coordinator is responsible for ensuring a positive patient experience and practice production through the management of the schedule.

This position carries out responsibilities in the following functional areas: scheduling, appointments, answering incoming phone calls, patient benefits counseling, and overseeing internal / external communication with staff and doctors. This is a cross-trainable position that may include additional job responsibilities, such as reception, verification of insurances, billing clerk, etc.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knows all doctors’ schedules so that the Coordinator can expedite filing cancelled or rescheduled appointments
• Creates and maintains recall lists
• Propagates statistical analysis spreadsheets:
• Total recalls made
• Number of patients reached
• Attempts made to reach the patient
• Number of appointments scheduled
• Success rate
• Number of patients who have moved out of the area, and whether they wish to remain active
• Number of patients who have switched to another doctor
• Notifies pre-appointed patients at least 4 weeks in advance by email, text and/or phone, sending letters or postcards if necessary
• Discusses the next day’s schedule with the front desk and office manager to determine which patients should/could be double booked
• Prepares daily schedule with vital patient notes for team huddles

Secondary Functions:

• Communicates with patients regarding test results
• Carries out doctor-directed patient communication on any subject
• Oversees completion of any referral/referred clinical communications (Lasik co-management, specialists, schools, etc.)
• Helps manage schedule during the day, greeting patients, assisting patients with forms, benefits counseling, preparing superbills, verifying insurance, etc.
• Collects and enters patient demographic and insurance information into the electronic medical record
• Pulls insurance and scans insurance cards, collects payment
• Maintains the patient communication system (PT Communicator, Solution Reach Demand Force, Weave, etc.)
• Performs other incidental and related duties as required and assigned

Performance Factors

• Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
• Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company.
• Knowledge of what insurance plans the practice accepts: The employee is able to counsel patient on their benefits and answer questions about eligibility, deductibles and coverage.

Qualifications

• Must have computer skills and the ability to learn EMR system
• Spelling, Typo and Grammar is a must

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Medical Receptionists & Patient Registrars: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person