Scheduling & Operations Coordinator

Staffing & Operations Coordinator

Skokie, IL

Status: Full Time – Hourly

Reports To: Director of Operation

Description

About LifeLine

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety and innovation. Proudly serving our communities in Illinois, Michigan, Mississippi and Tennessee, LifeLine’s progressive expansion is reshaping medical transportation.

Job Summary:

LifeLine Ambulance is seeking a qualified Staffing and Operations Coordinator for the Illinois region (Skokie, Chicago, Carol Stream). A successful Staffing & Operations Coordinator has excellent interpersonal skills and is organized and detail oriented.

Essential Job Responsibilities/Functions:

• Initiates and maintains scheduling of Field Employees
• Work with local schools and LifeLine Academy to ensure third riders are scheduled appropriately and have proper paperwork (waivers, etc.) submitted as directed by EMS Coordinator and Operations Managers
• Works with Operations Managers and Communications Manager to obtain call demand weekly and ensure proper coverage and efficient shift times
• Evaluate time off and PTO requests on a routine basis
• Complete timeclock exceptions and update attendance points daily
• Send a bi-weekly attendance point report to Operations Manager and Director of Operations
• Participate in new hire orientation to train new hires on scheduling software and track and communicate status of new hire training (3rd rides)
• Reports daily to Operations Managers & Communications Manager to address scheduling needs
• Respond to vacancies due to call offs and fill shifts accordingly
• Investigate and report employee hours (under hours and overtime) to Director of Operations and Human Resource to ensure productivity and maximum efficiency
• Scheduling and maintaining Special Events coordinating with DO and Dispatch

Minimum Requirements:

• 1+ year within EMS Industry
• Preferred prior experience in scheduling
• Organized & detail oriented
• Ability to use Microsoft Excel, PowerPoint & Word
• Excellent oral and written communication skills
• Exceptional interpersonal skills

What we offer:

• Competitive Pay, PTO, overtime opportunities
• A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
• Tuition reimbursement for Life academy NREMT program and Paramedic School
• Uniforms
• On-site continuing education
• Family culture based on open communication
• EMS career advisers

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.