Scheduling Coordinator

POSITION SUMMARY

Under direct and indirect supervision, the Scheduling Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, track and balance, credit transactions, and other basic financial support functions.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 90%.
• Standing/walking 10%.
• Moderate noise levels from dental and other lab equipment.
• Medical, office, and lab setting.
• Minimum moving requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction!
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

RESPONSIBILITIES

• Greet all patients and visitors with a smile and positive attitude always.
• Manage check-out desk and work check-in desk as needed.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Memorize and use scripts effectively both over the phone and in person.
• Check voicemail and respond to messages in a timely manner.
• Manage Practice Beacon on a daily basis.
• Transmit information or documents to patients using computer, mail, or facsimile machine.
• Handle patient and visitor inquiries, as well as office emails, throughout the day and direct them to the appropriate persons according to their needs.
• File and maintain records, treatment prescriptions and referrals.
• Request chart/patient transfers.
• Collect and verify patient contact and insurance information.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Communicate with patients and parents in waiting area if the schedule is running behind.
• Able to deliver retainers and provide instructions on proper wear and maintenance.
• Balance credit transactions and provide basic financial clerical support duties.
• Learn to operate new office technologies as they are developed and implemented.
• Assist with x-rays as needed.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies including Fridays.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.

REQUIREMENTS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and unpleasant smells.
• Must be detail oriented in order to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence.

QUALIFICATIONS

• High School Diploma.
• Accurate typing at 40 words per minute.
• Minimum of one year of office experience.

SCHEDULE

• Lafayette Office
• Monday-Thursday 8:00am-5:00pm
• Friday 8:00am-12:00pm

Job Type: Full-time

Benefits:

• Bereavement leave
• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Application Question(s):

• What is your highest level of education? (High School Diploma, Associate's Degree, Bachelor's Degree, Master's Degree, etc.)

Experience:

• medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Relocate:

• Lafayette, LA 70508: Relocate before starting work (Required)

Work Location: In person