Santa Ana Training & Development Coordinator

Overview:

A Training & Development Coordinator is passionate about building a high-performance team with the technical and soft skills required to provide exceptional experiences to everyone who visits a Sender One facility. As the Training & Development Coordinator you will be responsible for coordinating, implementing, and auditing training programs for Customer Experience and Programs departments - across multiple Sender One locations - with a focus on shaping a team that embodies a level of professionalism that sets Sender One apart from other gyms in the rock climbing industry.

Responsibilities:

• Deliver engaging, interactive training material related to youth programs, customer experience operations, and risk and safety management
• Deliver training material with a variety of techniques including but not limited to: instructor-led training, video and webinars, and gamification
• Evaluate the effectiveness of training programs through surveys, assessments, and observations
• Stay up to date with climbing  industry trends, Training and Development best practices, and new techniques related to training and development
• Audit Youth Programs and Customer Experience staff to ensure they are delivering the highest level of competency and professionalism
• Maintenance of training programs, including but not limited to: manuals, presentations, videos, and online resources
• Coordinate with Department Managers to ensure new hires have a smooth transition from their initial training into their department training
• Participate in check ins, identify developmental needs of staff and provide coaching and mentoring as appropriate
• Track performance and development conversations using our HRIS, Paycom
• Schedule new hires for new hire training, 60-day training, and 60-day reviews
• Assist with interviews as needed
• Order & prepare materials for new hire welcome bags
• Foster a work culture of continuous learning and growth across Sender One facilities
• Performs other related duties as assigned by the Training & Development Manager

Profile:

• Passionate about learning and training in the climbing, yoga, and fitness industry
• Passionate about working with kids and developing the next generation of climbers
• Advanced knowledge of bouldering, top roping, and lead climbing disciplines as well as associated equipment and techniques
• Enjoys helping others reach their full potential
• Strong written and verbal interpersonal skills, including in a large group setting
• Performs detail-oriented tasks accurately and consistently
• Is adaptable to change
• Works well in individual and collaborative environments
• Intrinsically motivated and takes initiative
• Socially perceptive and can tactfully give and receive feedback
• Pursues continuous personal and professional growth
• Lives and breathes Sender One's core values and purpose
• At least 2 years of experience in Training and Development
• Proven experience in a leadership role developing technical and soft skills others, preferably in the rock climbing gym industry

Industry Experience:

• Strong knowledge of climbing industry
• Experience coaching team members upwards, sideways, and out of an organization
• Experience with recruiting, hiring, training, and developing teams
• Proficiency with Google Suite, including: Gmail, Drive, Docs, Sheets, Slides and Forms
• Proficiency with online meeting platforms (i.e. Zoom, Google Meets, etc.)
• Knowledge of Rock Gym Pro a plus
• Knowledge of Basecamp a plus
• Knowledge of When I Work a plus
• Knowledge of Paycom a plus

Time Commitment:

• Must be fully available to work at least one weekend day based on business needs (Sat or Sun)
• Must be able to work a minimum of 2 frontline shifts per week (Customer Experience and/or Programs)
• Must have reliable transportation and be able to work on site at various gym locations as assigned by the Training & Development Manager
• Must be available to attend weekly department meetings
• Must be able to attend mandatory all-staff quarterly meetings
• Starting pay range for this position is $22 - $27

• Expected to work ~3 shifts/week in their primary department (Training & Development) w/ ~2 shifts/week in a secondary department (CX, Programs, etc.)