Salon Coordinator/Receptionist

Job Purpose

To support the effective operation of the company and the acquisition and retention of clients by communicating with all clients who engage with the brand, in accordance with our values and standards.

What We Believe

Our team believes when your outer looks good, your inner feels better and this guides everything we do. Our goal is to have everyone, clients and team members, leave us feeling better than when they arrived.

Who We Are

We are a luxury salon & spa that focuses on imparting genuine care to each person we come in contact with. Our flagship location offers full hair services, including a dry bar & color bar, as well as a day spa that includes everything from massages and facials to injectables and permanent cosmetics.

Whom We Are Seeking

We are a premier upscale beauty and wellness brand in need of an exceptional guest relations coordinator.

This position reports directly to the guest relation supervisor and works closely with her to build the brand, connect the stylists with customers, both new and existing, to provide exceptional and consistent experiences.

Duties and Responsibilities

J.Walker Team Standards

• Ability to communicate and exude the J. Walker Brand principles in everything you do.
• Desire to provide the J. Walker Guest Experience as well as commit to the J. Walker Guest Retention System.
• Know how to problem solve in high-energy situations.
• Highly anticipatory person. One that can really see ahead and not be afraid to take action when required.
• Being organized is a must.
• You also must be guest service-centric. Meaning your overall function is to ensure that all aspects of the guest experience flow are occurring on a daily basis smoothly and effectively.
• You will need to know how to easily connect with people. If you are a natural at engaging and connecting then you will really enjoy this role.
• This role requires you to be able to switch tasks.
• You also must be coachable and open to learning and dedicated to your growth as a team player and person.
• Overall this role is for the very magnetic person who commands presence and loves to be in action.

Overall Responsibilities

• Answering phones and assisting guests with reservations in an articulate and professional manner.
• Following all J. Walker verbiage while communicating with all guests.
• Assisting guests in hanging their coats and serving beverages.
• Monitoring the salon email and responding or forwarding appropriately.
• Handling of financial transactions with the guests.
• Educating guests on our promotions, memberships, and packages.
• Knowledge of all retail products.
• Assisting service providers in rebooking their guest's next appointment.
• Tracking of guest special orders.
• Maintaining a clean and organized reception area.

Qualifications

• Experience Zenoti system or other salon and spa booking software strongly preferred.
• Experience in the beauty and wellness industry or any other guest service-oriented industry.
• Computer skills - word, excel, PowerPoint with ability to learn salon software systems.
• Experience with sales/merchandising is a plus as well as basic knowledge of how to post on social media.
• College degree preferred but not required.

This will be a salary position based on education and experience. Full and part-time positions are available as well as competitive pay structure and employee benefits.

Along with your resume, we would appreciate a cover letter explaining your goals, and why you love making people feel good.

Job Types: Full-time, Part-time

Pay: Up to $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• Bachelor's (Preferred)

Work Location: In person