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SalaryAbout Our Team
Our core values of People Matter, Building a Legacy, being a Catalysts for Transformation, and a Commitment to Excellence drive all that we do. By joining our team, you’ll become a part of a fun and diverse team of talented and creative consultants who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of services and deliver focused solutions like no one else.
We're seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic, and ego-free culture while applying a creative approach to problem-solving. Team members who like to grow their skill sets while solving challenging, real world business problems thrive.
About the Role
The Salesforce Business Analyst and Configuration Specialist is a key liaison between business stakeholders and the technical team, responsible for understanding business needs, translating them into Salesforce solutions, and ensuring alignment between technology and business objectives. We're seeking Salesforce team membersto help modernize and enhance enterprise system that connects healthcare providers directly with millions of US veterans seeking clinical care. This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals.
RESPONSIBILITIES
Our Salesforce Business Analyst and Configuration Specialist will work within an Agile environment and collaborate with other developers, product owners, test engineers, and architects to:
- Evaluate and document existing business processes within an organization.
- Analyze workflows, identify bottlenecks, inefficiencies, and areas for improvement.
- Document detailed and clear business requirements, user stories, and acceptance criteria to ensure work is completed based on exact client specification.
- Work closely with Salesforce administrators and developers to translate business requirements into technical solutions.
- Where needed, work with admins, developers and architects to configure Salesforce to meet specific business needs, ensuring alignment with best practices.
- Collaborate on the design and implementation of new features, enhancements, and workflows.
- Analyze data requirements and assist in designing effective data models within Salesforce.
- Collaborate with integration teams to ensure seamless data flow between Salesforce and other systems.
- Participate in data migration activities and maintain data integrity.
- As needed, develop and execute test plans, test scripts, and test cases to validate Salesforce configurations and customizations.
- Collaborate with quality assurance teams to ensure the reliability and functionality of Salesforce solutions.
- Conduct user acceptance testing (UAT) and facilitate feedback from business stakeholders.
- Create and maintain comprehensive documentation of business processes, requirements, and Salesforce configurations.
- Develop user guides and training materials to facilitate user adoption and understanding of new features.
- Provide training sessions to end-users on new features, enhancements, and changes in Salesforce.
- Offer ongoing support to users, addressing questions, issues, and providing guidance on best practices.
- Assist in project planning, including estimation, prioritization, and scheduling of deliverables.
- Work closely with project managers to ensure the successful delivery of Salesforce projects within scope, time, and budget.
QUALIFICATIONS
- An ideal candidate has served as a Business Analyst on a large Salesforce implementation and has configured Salesforce to meet business requirements
- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience as a Salesforce Business Analyst, including experience with Salesforce Lightning.
- Salesforce Administrator certification and/or Business Analyst certification is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with Agile or Scrum methodologies.
- Experience with tools like Jira, Confluence, or other project management and collaboration tools.
- Experience working with Federal agencies is a plus.
- Excellent written and verbal communication skills
- Military experienced candidates are encouraged to apply.
- Candidates will need to obtain Security Clearance of Public Trust once hired
