Business Analyst Quote To Cash Strategy & Solutions

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Job Category
Finance
Job Details
About Salesforce
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Salesforce's Quote to Cash (QTC) Enterprise Strategy & Solutions team is hiring a Business Analyst. We're looking for critical thinkers that want to roll up their sleeves and work on some of the most complex and visible projects currently underway. As a member of the Global Business Strategy and Operations organization, Analysts will perform a variety of responsibilities on enterprise level projects to improve and scale our internal Product-To-Cash operations. Duties include diagramming as-is and to-be processes, gathering and documenting requirements, managing to project timelines and deliverables, working with cross functional teams to understand future state goals, and providing status updates to team members.
Responsibilities:

• Coordinate with Functional Leads and Senior Analysts to understand the future state vision for QTC processes and features in order to then deliver progressive capabilities towards that end-state in each release.
• Lead the Business Requirement gathering and documentation process by collaborating with crucial QTC authorities to transform existing processes to drive the future of quoting to our customers.
• Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
• Engage with Technical Architects and Product Managers to create innovative, comprehensive solutions to deliver upon the Business Requirements and future state needs.
• Project management activities including reporting critical issues, tracking requirements delivery, communicating cross-functional dependencies and creating status updates.
• Act as a subject matter expert for Salesforce internal QTC systems and processes.
• Develop, document, and maintain a thorough repository and understanding of business rules and process flows.
• Work with training & engagement specialists to create training materials to ensure successful organizational change results.
• Ad-hoc reporting and research activities as determined by the project.
• Participating in user acceptance testing (UAT).

Required Qualifications:

• Experience with business requirements gathering and documentation / user story experience
• Strong interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly; excellent listening skills; organizational skills
• Ability to excel in a fast-paced environment delivering accuracy while handling ambiguity where adaptability is imperative
• Capacity to identify and understand broader business and financial issues from an end-user's perspective and consider cross-functional and downstream impacts
• Experience successfully balancing multiple projects and tasks concurrently
• Stellar attention to detail with an ability to work independently and demonstrate initiative
• Curiosity in order to extract relevant information from subject matter experts
• Prior experience as a Business Analyst

Preferred Qualifications:

• Experience related to Configure Price Quote, Contract Lifecycle and/or Order Management processes and systems
• Solid understanding of Lucidcharts or similar process documentation software
• Solid understanding of Smartsheets or other project management software
• Experience with Salesforce products a plus
• Exposure to enterprise level projects
• Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations

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Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $79,900 to $109,900.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.