Salesforce Administrator

Planned Parenthood is the nation's leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation's largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seeks a Salesforce Administrator. This job reports to the CRM Associate Director in the Development Systems team of PPFA. The Development Systems team supports the fundraising databases, system integration, reporting and analysis, and general data needs of the National Development division and those of the affiliates participating in the Collaborative Fundraising Program (CFP).

The Salesforce Administrator is responsible for the configuration on PPFA's Salesforce CRM platform used by 200+ users as our donor database as it is migrated from NGO Connect to the Non-Profit Success Pack (NPSP). The Salesforce Administrator will work closely with members of the Development Systems team and vendors to configure and customize Salesforce NPSP to meet the needs of each fundraising team and the National Office and CFP affiliates.

The Salesforce Admin assists in continuously improving and enhancing our Salesforce platform by gathering requirements and feedback from users and stakeholders and helping design best practice solutions.

 

Work closely with the PPFA Salesforce CRM team to support 200+ National and CFP affiliate fundraising professionals.

Work closely with the Donor Database Support team to troubleshoot and resolve problems and support data hygiene initiatives. 

Collaborate with Donor Database Support and Training staff to develop training and documentation of functionality and data model.

Participate in the Salesforce community and events to stay informed about and influence the platform roadmap.

Address Salesforce Admin support tickets and support the Technical and User Support team in all aspects of user management, including troubleshooting and reviewing training documentation. Document case resolution information in the ticketing tracking system in Salesforce.

Configure and customize solutions in the PPFA Salesforce environment, including custom objects and fields, workflows, sandboxes, roles, permission sets, and profiles.  Support Salesforce configuration changes of page layouts, record types, dynamic layouts, apps, actions, mobile administration, security and access management.

Help facilitate the NPSP release cycle, including sandbox testing and refreshes.

Create and maintain technical documentation for Salesforce and PPFA NPSP releases

Help in data management to improve Salesforce data quality, such as updating and/or implementing deduping rules and automation as needed

Maintain knowledge of and follow Salesforce and PPFA best practices for configuration while keeping abreast of PPFA security and privacy policies. 

 

3+ years of work experience

1+ years of hands-on experience with strong Salesforce product knowledge 

Salesforce Administrator certification a plus

Experience with nonprofit processes and/or Salesforce Nonprofit Success Pack (NPSP) product a plus

A strong understanding of the Salesforce platform and a desire to keep learning. 

Comfortable liaising with users, gathering requirements, and enjoying learning new business processes in order to translate them into technical solutions.

Embraces change, flexible, and can easily adapt to new requests and business use case challenges

Team player who is willing to contribute, learn, adapt and grow as part of a dynamic team managing a complex Salesforce environment

Demonstrates enthusiasm towards continued personal/professional development

Commitment to PPFA's mission and diversity, equity, and inclusion, particularly surrounding race equity.

A deep commitment to Planned Parenthood's mission of promoting Sexual and Reproductive Health

Travel:  0-10% domestic travel. 

$72,000 - $80,000 a year

Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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*PDN-HR

Roles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.