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SalaryJoin us in a Training Specialist Role and get a chance to use your superb training skills to train our new sales team members!
To be responsible for representing Hilton Grand Vacations, ensuring member/guest happiness, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the HGV Core values.
Reports to the Director of Training and works hand and hand on Training initiatives
Is passionate about training new hires
Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives issues/concerns within the first 180 days.
Responsible for doing ride a long's, ride reports, and speaking to Sales Executives and Sales Managers
Run weekly sales numbers for each sales executive and review for follow up and performance planning
Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager
Provide one on one counseling with all new hires to help them understand the sales process outside of a group setting
Keep sales executives `up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process.
Provide follow up training weekly, monthly and 1 year after hire date.
Implement ways to increase employee retention.
Provide ethical training motivated by our core values.
Reduce cancellations by providing effective tools.
Promote career pathing by employee retention.
Be responsible for training new hires
Build a fun workplace, filled with passion
Basic Qualifications:
5 Branded sales experience.
Be responsible for training of new hires
3 years Sales Training experience.
Ability to work flexible schedule.
Professional appearance
Master a thorough understanding of HGV’s different departments for proper customer assistance.
Proficient at Microsoft Excel, Word, and Powerpoint
Preferred Qualifications:
Bachelor's Degree
Previous sales ownership experience
Why do Team Members Like Working for us!
HGV is now offering first day benefits to new employees!
- Excellent earnings package and uncapped commissions.
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
- And so much more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
