Sales and Service Trainer- Hybrid US

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone.

We're looking for an amazing Sales and Service Trainer.  You'll be responsible for facilitating training classes for newly hired employees as well as refresher training for current employees. They will conduct effective learning sessions through classroom style training using a computer-based setting as well as individual coaching sessions. 

Here's a summary of what Princess is looking for in its Sales and Service Trainer. Is this you?

Responsibilities

• Conduct engaging and interactive training sessions for both new and existing staff members.
• Maintain adequate inventory of classroom materials and equipment, as necessary create and maintain training registration, attendance, and completion records.
• Provide on-the-job coaching to new hires while on the phones in the training classroom. 
• Evaluate measure and track the progress of training participants, providing feedback, and hiring recommendations to managers.
• Incorporate feedback from participants and stakeholders to enhance the training programs.
• Collaborate with sales, service, and management teams to align training initiatives with overall business goals.
• Integrate new ideas and approaches into training programs to enhance their effectiveness
• Other duties as assigned.

Requirements

• Previous experience facilitating or creating sales curriculum
• Excellent verbal and written communication skills.
• Experience presenting to one-one to large groups.
• Ability to manage multiple priorities, meet deadlines and work under pressure, while maintaining attention to detail and accuracy
• Ability to communicate well and ask questions, to work in a fast paced and dynamic environment 
• Extensive experience delivering sales, product, and customer service training programs for new hires in inbound/outbound call center, ideally in the travel industry
• Two (2) year's experience in Sales and Service training preferred
• Must be legally authorized to work in the United States.  Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Salary Range: $49,400.00 to $66,700.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/.
Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA) 

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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