Trainer And Content Writer

Trainer and Content Writer-Exact Billing Solutions

Lauderdale Lakes, FL

About Exact Billing Solutions

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

Growth Opportunity
Are you an experienced training and SOP content writing professional ready to take your career to the next level with a growing, fast-moving company? We are seeking a highly skilled and dynamic Training and Content Writer with a proven track record in spearheading cross-departmental training and Standard Operating Procedure (SOP) initiatives. In this role, you will play a crucial part in supporting all lines of our business by creating, organizing, and maintaining internal SOPs to ensure universal accessibility and value for our internal teams and stakeholders.

What You'll Do

• Identify and communicate training needs by evaluating strengths and weaknesses, conduct skills gap analyses companywide.
• Select appropriate instructional methods, define time frames, and prepare/create training materials in physical and digital formats.
• Set learning objectives for each course and determine evaluation criteria.
• Create, test, and review engaging training course content (videos, quizzes, and activities)
• Provide desk-side training and one-on-one tutoring/shadowing to associates when applicable to ensure consistent and uniform delivery of service.
• Maintain a database of all training materials, ensuring actualization in accordance with industry, software, and departmental changes.
• Gather, organize, and document complex technical content from Subject Matter Experts (SMEs), ensuring accuracy, completeness, version control and writing style of documentation.
• Identify, maintain, audit, and create knowledge artefacts with a focus on the creation of Standard Operating Procedures (SOPs), job aids, and templates to ensure consistent approach across all lines of Operations.
• Present SOP material in an easily digestible format and have readily available to all users with accurate and updated information at all times.