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SalaryThe Sales Operations Specialist, EDI is responsible for the oversight and management of ILIA Beauty’s EDI wholesale business as it relates to purchase order pipeline, fulfillment, shipping & logistics, returns, chargebacks & compliance, and 3PL metrics. This position leads efforts to
design and implement measurable EDI operations solutions that reduce cost and errors while ensuring all related processes and functions adhere to ILIA’s expectation of exceptional customer service.
This role is hybrid (open to remote for US based candidates) and reports into the Senior Director, Sales Operations. Only open to candidates based in the United States.
Key Responsibilities:
- Manages EDI wholesale purchase order pipeline from transmission to fulfillment and delivery
- Provides ongoing analysis of EDI purchase order pipeline to highlight and resolve any potential fulfillment issues
- Oversees 3PL fulfillment for EDI purchase orders and works closely with 3PL partners to achieve shipping timelines and goals
- Tracks & resolves all compliance issues, chargebacks, & shipping errors and owns all EDI document transmission
- Oversees the RTV process
- Leads ongoing improvement of ILIA EDI operations
- Analyzes fulfillment, chargeback & compliance metrics and holds 3PL accountable to SLA
- Reports on and recouping cost for miss shipments, errors, and other issues
- Works closely with the Sr. Director, Sales Operations to manage product allocation for EDI accounts
- Assists with internal Sales Operations needs
- 2+ years experience managing EDI fulfillment operations for big box retailers and consumer products, or related experience in a similar role
- 2+years working directly with 3PL fulfillment, shipping, and logistics
- Demonstrated knowledge of EDI systems and transmissions
- Familiarity with process design and implementation
- Experience with ERP and WMS systems
- Functional Excel skills (Pivot Table, Equations, Graphs & Charts)
- Professional, enthusiastic, friendly demeanor with proven track record of positive working relationships inside and outside an organization
- Flexible and dynamic personality willing to shift priorities quickly to support the business
- Attention to detail, strong organizational skills, and a self-starter mentality a must
What we would like to offer...
- Hourly rate: $27-33/hour (estimated $57,000-$70,000 annually)*
- Bonus Opportunity
- Health Benefits - 100% employer-paid medical, dental & vision coverage
- Flex Time Off - No cap on personal time off and paid company holidays
- Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
- Parental Leave - Up to 18 weeks paid parental leave
- 401(k) - Save for your future with a 401(k) with a company match
- Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
- Remote Work Model - Find your flow, working from home or from one of our offices
- ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.
About ILIA
ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn’t been done before.
