Airport Operations Communication Specialist

POSITIONOVERVIEW:
This position answers emergency and non-emergency phone calls, determine the nature of requests, and take messages when necessary.
Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System.
Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices.
Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings.
Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports.
Monitor security/emergency equipment/systems and closed circuit television monitors;
Report breaches of security to appropriate personnel.
Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport.
Record data to appropriate forms/logs.
Search for data on multi-application computer systems.
Operate/monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional alpha paging systems.
Coordinate inter-departmental operations during emergency situations;
Coordinate internal and multi-agency joint response.
Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies.
Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management.

A skills assessment will be required for this position.

This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA.

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

Must have the ability to read, write, and fluently speak in English.

Shift work includes shift differential incentive for evening and night shifts and weekends.

Overtime may be required with or without notice.

Position may require on-call or call back responsibilities.

Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

Sunday – Saturday

Rotating shifts and days off.
Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.