Sales & Customer Support

Experiential specializes in marketing and outreach campaigns in our local communities. We are fortunate to be working directly with the government-funded Federal Lifeline Program that enables low-income consumers to obtain communications services so that they may ensure job-security and stay connected with their loved ones. We are seeking individuals to join our Sales & Customer Support team to allow us to continue expanding our reach with the Federal Lifeline Program and helping those in need of support.
Responsibilities of a Sales & Customer Support Professional:

• Receive hands-on training from more experienced sales and Customer Support professionals in order to fully grasp the nature and scope of the role
• Meet directly with potential enrollees and qualify for the Federal Lifeline Program
• Explain all features of the program to enrollees and ensure they are fully educated
• Ensure members are fully enrolled in the program and know exactly what to expect
• Upsell on additional accessories that may be a good fit for each enrollee
• Build and maintain great relationships with members of the community
• Maintain a record of all interactions to send back to the FLP for their records

We are looking for our Sales & Customer Support Professionals to grow BEYOND the initial entry level and take on more responsibility in leadership roles with us. We offer an immersive training program for the right individuals who are looking to kick start their career and not look back. In order to grow, one has to be:

• Self-motivated
• Have an entrepreneurial mindset
• Able to receive all constructive feedback and apply it
• Competitive not only with others but with oneself
• Extremely driven and have a work ethic that is unmatched

Qualifications of the Sales & Customer Support Professional:

• High school diploma or GED/equivalent
• 1-2 years of experience in customer service, sales support, or related fields
• Must have a passion for helping others and working in a team-oriented environment
• Can thrive in a fast-paced environment and adapt to changes quickly