Customer Support & Sales Assistant

JOB OVERVIEW

Communicates with customers by phone or e-mail and gives information needed to place orders such as product availability, product pricing, product descriptions, part numbers, best product for application, order lead times, and freight charges. Code orders given by customers in Industrios computer system. Facilitates order entry process per company procedures. Coordinates ShipQuick orders. Provide customers with product or service information to assist them in determining appropriate items to purchase. Recommend additional products or services to meet customer needs. It is vital for this role to coordinate and communicate effectively with Sales Executives and Senior Management to ensure sales activities are successfully conveying corporate strategy. The role will be expected to help with the coordination of events such as trade shows, conferences, presentations, and factory visits.

ESSENTIAL DUTIES & RESPONSIBILITIES

CUSTOMER SUPPORT:

• Assist customers with previously placed orders providing information on tracking shipments, order changes and order cancellations.
• Assists customers in technical support by explaining instructions and assisting with the installation of products while using appropriate templates and wiring diagrams.
• Distribute requested forms: UL Listings, product certification, credit application, credit card authorization form, return material authorization form, and literature requests.
• Research and correct inventory discrepancies.
• Work with customers to navigate Security Door Controls website.
• Reviews and provides marketing with edits to datasheets and product literature for accuracy.
• Reviews inventory levels and provides discrepancy to purchasing for accuracy.
• Reviews and provides pricing discrepancy to engineering for accuracy.
• Submits inventory add sheets.
• Submit changes for price discrepancies

RETURN COORDINATION:

• RMA Coordination with Returns Department following RMA authorization procedures and dissemination of SDC Returns Policy
• Issue return authorizations
• Front-end entry of authorized returns for processing
• Communicate updates with customers regularly and follow up on any discrepancies in a timely manner

SALES ASSISTANT:

• Quote follow-up and management – information schedule from Sales Administrative Staff
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Recommend products to customers, based on customers' needs and interests.
• Answer customers' questions about products, prices, availability, product uses, credit terms and returns policy.
• Coordinate delivery dates with Customer Support and Production and relay to customers
• Submit requests to Marketing for product samples, catalogs and marketing materials and coordinate delivery with sales administration.
• Coordinate both the delivery and return of product samples. Maintain and monitor the status of all samples at all times.
• Assist, initiate, and manage the development and implementation of the company’s sales strategy per the direction of the National Sales Manager (NSM)
• Liaison with Distributors and Reps to provide Sales Service & Support
• Coordinate and attend rep meetings/presentations at SDC HQ
• Assistance with other Sales tasks as needed but not limited to above stated requirements, i.e., Customer Service Calls, and assist with SDC house territories (Rep vacant territories).

TRADESHOW LOGISITICS:

• Lead I&D role for all trade show exhibits
• Responsible for pre and post show logistics for all trade show exhibits (tabletop, 10x10, 20x30) – includes packaging, inspection, staging and coordination of ship dates
• Tradeshow travel required

QUALIFICATIONS & SKILLS

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Qualifications & skills
• Demonstrates detailed knowledge of the company’s products and services
• Is proactive and anticipates potential problems before they can hinder the company’s success
• Exhibits awareness of best sales practices and methods
• Demonstrates ability to think creatively
• Has good leadership and effective communication skills, both written and verbal
• Demonstrates patience with reluctant staff or frustrated clients

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Camarillo, CA 93012: Relocate before starting work (Required)

Work Location: In person